Inn on Fifth

So happy with my entire experience. I am a local and my stay was a romantic one! The concierge staff (Mark) was a pleasure to work with before my stay, and was so attentive that he made my wishes come true (upgraded my room to the Royal King) at my check-in, it was specifically noted from him based on a few weeks prior conversation, how cool and totally personal experience! Front desk, room service, cleaning staff, valet and bellhop, pool/bar service were all exceptional, top-notch and very high class! Highly recommend a beautiful stay-cation from a fellow Florida to another. And walks up and down 5th were so memorable, down to the beach and up the entire strip! Don't forget Ocean Prime (make reservations in advance, totally worth your while!) What a memorable experience! Definitely coming back!

I am writing to express my disappointment with our recent stay at The Inn on Fifth to celebrate my boyfriend's birthday. Unfortunately, our overall experience fell far short of our expectations, and I feel compelled to share our concerns. One of the major issues that significantly impacted our stay was the lack of information about an event taking place outside the hotel on both nights of our reservation. The noise and large crowds made it challenging to enjoy a quiet and romantic weekend, which was the primary reason for choosing your hotel. If we had been informed of the event in advance, we would have considered alternative dates or chosen a different location. Another major letdown was the couples massage that I had booked for us. It was only after we were on the massage table that we were informed there was no air conditioning. The lack of a/c made the experience unbearable, and I was on the verge of passing out due to overheating. We had to cancel the massage and return to our room so I could cool down with cold cloths on my head. This lack of communication about the broken air conditioning is absolutely unacceptable, and it disrupted what was supposed to be a relaxing weekend. I selected The Inn on Fifth specifically for its reputation as a quiet and relaxing retreat, but unfortunately, our experience was anything but tranquil. The combination of external noise and the discomfort of the massage experience greatly detracted from the enjoyment of our weekend. In light of these issues, I must express my dissatisfaction with our stay, and regrettably, I will not be considering The Inn on Fifth for future visits. I hope you take this feedback into consideration to improve communication with guests and address issues promptly.

This hotel was great at first, but what made it absolutely exceptional was the service. In particular, Victoria made our stay incredible. She works in the hotel bar and various places, when we would order dinner she would set it up by the pool and make it look like a 5 star restaurant. She was so kind to my parents, especially my father as we have had some serious health problems. One night, she even took time to talk to my dad about it and encourage him to keep fighting, something he always needs!! She was exceptionally, so impressed by her and the rest of the staff

What is going on here? For this caliber of hotel, I'm just baffled. The service at the pool is non existent. Bartenders just disappear randomly. No one helps with towels and the towels are about 20 years old. The rooms themselves are small especially for the nightly room rate. It's valet only which I don't love. There were no wine openers available anywhere. The elevators take FOREVER. No slippers with the robes. It's like a 3 star hotel that is trying to be fancy and charge high end rates. The walkability to downtown is lovely and the lobby is beautiful but goodness, service needs to step up to keep a 4 star feel